Question 1

What exactly is a "free teardown"?

Accepted Answer

We record a short screen video reviewing your current website (or a competitor's, if you don't have one yet) — showing what's working, what's quietly losing you customers, and the three changes we'd make first. It's yours to keep, whether or not you work with us.

Question 2

Do I have to commit to anything to get one?

Accepted Answer

Not at all. The teardown is genuinely free and there's no obligation. Plenty of people use it as a second opinion on work someone else has done — that's completely fine.

Question 3

I don't have a website yet — can you still help?

Accepted Answer

Absolutely. We'll review a couple of your competitors instead and show you what it would take to beat them from day one. Starting fresh is often faster and cheaper than fixing an old site.

Question 4

How do we actually get started?

Accepted Answer

Book a teardown, we talk through what you need, and you get a fixed-price proposal. If it's a fit, we schedule a start date. If it's not, no hard feelings — you still keep the teardown.

Question 5

How much does a website cost?

Accepted Answer

Every project is fixed-price, so you know the number before we start — no hourly billing and no surprises. The figure depends on how many pages and features you need; you can see the tiers on our pricing page.

Question 6

Why fixed price instead of hourly?

Accepted Answer

Hourly billing punishes you for our learning curve and makes budgeting impossible. A fixed price means we carry the risk of things taking longer, not you — and you can say yes with total clarity on cost.

Question 7

Are there any ongoing fees?

Accepted Answer

Only if you want a care plan. The build is a one-off cost. Care plans (hosting, backups, security and edits) are an optional monthly subscription you can start, pause or cancel any time.

Question 8

Do you offer payment in instalments?

Accepted Answer

Yes. Most projects are split across a deposit and one or more milestone payments so the cost is spread through the build rather than landing all at once. We'll agree the schedule up front.

Question 9

How long does a project take?

Accepted Answer

Most sites go live in three to six weeks, depending on scope and how quickly we get your content and feedback. We'll give you a clear timeline before we begin and keep you posted throughout.

Question 10

What do you need from me?

Accepted Answer

Mostly your input and sign-off at a few key stages, plus any photos, logos or specific content you want included. If you don't have polished content, we can write it for you — that's what our copywriting is for.

Question 11

How involved will I be?

Accepted Answer

As involved as you'd like. You'll review the design before we build and see the site as it comes together, with clear points to give feedback. No surprises at launch — you'll have seen it all.

Question 12

Can you write the content for me?

Accepted Answer

Yes. Copywriting is part of our Growth and Complete packages, and available as an add-on otherwise. We write for real customers — clear, persuasive and tuned to how people actually decide.

Question 13

What happens on launch day?

Accepted Answer

We handle the technical side — connecting your domain, final checks and going live. Then we train you on the admin panel and stay on hand for 30 days to sort anything that comes up.

Question 14

Do I own the website?

Accepted Answer

Yes — completely. You own the site, the domain and all of your data. There's no lock-in and nothing held hostage if you ever decide to move on to someone else.

Question 15

Can I update the site myself?

Accepted Answer

Every build includes a simple admin panel so you can change text, images, prices and offers yourself, any time — no developer required. We'll show you exactly how during handover.

Question 16

What if I want to leave later?

Accepted Answer

You take everything with you — no exit fees, no drama. Because you own the site, domain and data outright, another developer can pick it up without starting from scratch.

Question 17

What does a care plan actually cover?

Accepted Answer

Managed hosting, SSL and security, daily backups, software updates and uptime monitoring as standard — plus monthly content edits and priority support on higher tiers. Essentially, we keep it fast, safe and current so you don't have to think about it.

Question 18

Will my site show up on Google?

Accepted Answer

Every site we build is structured for SEO from the ground up. Getting to the top for competitive local searches is an ongoing effort — that's what our SEO service is for — but you'll launch on solid technical foundations.

Question 19

How long does SEO take to work?

Accepted Answer

Anyone promising page one in a week is lying. Real rankings build over weeks and months — but once they're there, they keep paying you back long after the work is done. We'll tell you what's realistic for your market up front.

Question 20

What's the local map pack, and can you get me in it?

Accepted Answer

It's the top-three local results with a map that sit above everything else — and they win most of the calls. We optimise your Google Business Profile, reviews and local signals to get you into it and keep you there.

Question 21

What if someone on the team is ill or unavailable?

Accepted Answer

Because you own your site, domain and data outright, you're never dependent on any single person. We keep everything documented and backed up, so nothing hinges on one individual being reachable at a single moment. For anything urgent post-launch, care-plan clients get priority response.

Question 22

How do I know the work will actually be good?

Accepted Answer

Look at the teardown itself — it's a live sample of how I think about your site before you've paid anything. Beyond that, you'll see the design before we build and review the site as it comes together, so you're never trusting blind. And you can see real examples in our work.

Question 23

Do you work with businesses like mine?

Accepted Answer

Most likely yes. We build for local and service-based businesses that win customers on trust — dentists, trades, professional services and similar. That's the same thing your customers judge when they land on your site, so it shapes everything we build.

Question 24

What if I don't like the design?

Accepted Answer

You'll see and approve the design direction before any building starts, so we catch that early rather than at the end. Revisions at the design stage are part of the process — the goal is that by launch, there are no surprises because you've shaped it the whole way.

Question 25

Is there a cheaper option if I'm on a tight budget?

Accepted Answer

The Starter package is built exactly for that — a clean, professional site covering the essentials, with room to grow later. In your teardown I'll be honest about what you actually need versus what can wait, so you're not paying for things that won't move the needle yet.

Question 26

Can you help me get more reviews and calls, not just traffic?

Accepted Answer

That's the real goal — traffic only matters if it turns into enquiries. Alongside SEO, I focus on the things that convert visitors into calls: clear calls-to-action, easy contact, trust signals and a Google Business Profile set up to earn reviews. Rankings and results, not just numbers.

Questions? We've got answers.

Getting started

Pricing

Process & build

Owning & running your site

SEO & growth

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